Sunday, May 2, 2010
To Whom it May Concern:
I recently purchased a package to Rhodes, Greece from Helena Davidovich who works for Issta. This was a package that was being sold by Flying Carpet for a six night stay at the Mediterranean Hotel for nearly $800.00. We left March, 31st and returned April, 6th. Prior to booking this trip, I had many conversations with Helena about this trip and our options. She researched many destination spots for our group, however, we specifically said that we wanted a beach vacation. There is no doubt in my mind that Rhodes is a beautiful destination, yet, perhaps during the peak season. I went to a travel agency, as I am not familiar with this area of the world and needed help. I am confused why someone would send me to a destination when things are not open. For every four shops, there was one open. There were no restaurants on the beach open, no water sports, essentially besides walking around in circles- nothing to do. We walked to the acropolis and the Old City, but that took nearly an entire day. We were told by Issta that we could take a ferry to Turkey for the day, which sold the trip for me. However, once in Rhodes, we went to buy tickets and they do not take daily trips as it is not peak season. This was such a disappointment as we had expectations which were set by Issta.
The stay at the Mediterranean Hotel was less than comfortable. We switched rooms twice as the first room had hair all over the bathroom, and then in the second, the pullout couch was broken. They had to bring in a new bed for us, and then finish stocking the bathroom. The room was clearly not ready for us. There was no clock in the room, the television was not consistent when turning on, we had to screw the bulbs into the lamps in order for them to work, the maids left the doors open after cleaning which drew mosquitoes into the room, and the entire hotel staff treated us as if we were simple college students that should not be there. The concierge gave us faulty information on when the Archaeological Museum would close, the wait staff was annoyed that we did not order drinks at night, and then were less than helpful when we asked where to go at night. The front desk specifically said that there was not much to do as it was not the peak season.
After speaking with a representative from Flying Carpet at the hotel, he said that our travel agent was a liar and this wasn’t a beach destination at this specific time period. The miscommunication from either the hotel to Flying Carpet or from Flying Carpet to Issta is not my responsibility. I paid for the travel agent to take on that responsibility, and unfortunately, with this trip, communication was lost. With Issta being the “middle-man” when selling these packages, the company should be more than confident in the trip, and also should not use this as an excuse for the inability to take responsibility when the customer is dissatisfied.
Regardless of whether other travel agents have visited Rhodes at the same time period, I was sold a beach vacation. I am very upset as I spent a lot of money on this trip, and I feel that I was lied to. In effect, Issta sold a faulty product. I’m confused to why someone would send me there if they knew it was not the peak season. I was clear in my expectations of what I wanted out of this trip, and my needs were not met. Compensation is rightfully in order as I was a paying customer whose expectations were not met. Answers are in order either from Flying Carpet or Issta as to why this would be recommended when we were repeatedly told from the hotel, Flying Carpet, owners or stores, and locals that it was the off season.
I look forward to hearing from you and I appreciate you taking the time to help me in this matter.